Course outline

—Basic soft skills

—E-mail & telephone etiquette

—Meeting & greeting etiquette

—Office etiquette

—Business card etiquette

—Dressing for business

—Business dining etiquette

—Guest management

—Cross-cultural sensitivity

—Respecting gender and diversity

—Political correctness

Who should attend?

—New and young employees who have joined the company

—Employees  preparing for their first trip abroad

—Anybody who wants to benefit from business etiquette awareness

Learning Outcomes

—New knowledge on how to apply a new set of business manners to everyday business scenarios and situations