Training service business communication

BUSINESS COMMUNICATION

Course outline

—The importance of communication

—Oral communication

—Telephone communication

—E-mail communication

—Listening skills

—Communicating on online/virtual platforms

—Communication with different staff levels

—Corporate courtesies

—Negotiation

Who should attend?

—All sales, front-desk and customer-facing personnel

—Anybody who wants to benefit from business communication awareness

Learning Outcomes

—New knowledge on how to apply soft skills to business communication scenarios

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